Refund policy
RETURNS, EXCHANGES & REFUND POLICY
At AFOX, we are committed to delivering premium-quality trousers crafted with exceptional comfort, fit, and attention to detail. If your purchase doesn't meet your expectations, we're here to make the process simple, transparent, and hassle-free. By placing an order on www.afoxclothing.com, you agree to the following Return, Exchange & Refund Policy.
1. Return & Exchange Window
We offer easy returns and exchanges within 7 days from the date your order is delivered.
To be eligible, the product must: * Be unused, unworn, and unwashed. * Be returned in its original condition. * Have all original tags, labels, packaging, and accessories intact. * Be accompanied by the original invoice or proof of purchase. * Have the return or exchange request initiated within 7 days of delivery.
Products that do not meet these conditions may not be eligible for return or exchange.
2.One Complimentary Size Exchange
At A-FOX, we understand that finding the perfect fit online can sometimes be challenging.
That's why we offer One Complimentary Size Exchange on every order.
If your trousers don't fit as expected, we'll exchange them for the correct size at no additional shipping cost, subject to stock availability.
Eligibility
To qualify for a complimentary size exchange:
1. The exchange request must be raised within 7 days of delivery.
2. The product must be unused, unworn, and unwashed. * All original tags, labels, and packaging must remain intact.
3. The requested size must be available in stock. Important Terms
4. The complimentary exchange is applicable only for the same product in a different size.
5. Changes in color, collection, fabric, style, or product are not permitted under the complimentary size exchange policy.
6. Only one complimentary size exchange is allowed per order.
7. Any additional exchange requests may attract applicable shipping charges.
Important Terms
* The complimentary exchange is applicable only for the same product in a different size.
* Changes in color, collection, fabric, style, or product are not permitted under the complimentary size exchange policy.
* Only one complimentary size exchange is allowed per order.
* Any additional exchange requests may attract applicable shipping charges.
3. Return Policy
You may request a return if:
1.You received a damaged product.
2 You received a defective product.
3 You received an incorrect product.
4 The product has a verified manufacturing defect.
5 The product delivered is substantially different from what you ordered.
Returns requested due to personal preference, including:
1. Change of mind
2. Color preference
3. Style preference
4. Fabric preference
5. Incorrect product selection by the customer are accepted within 7 days of delivery. However, applicable return shipping charges will be deducted from the refund amount.
4. Return Shipping Charges
Free Returns
Returns are completely free if you receive:
* A damaged product.
* A defective product.
* An incorrect product.
* A product with a verified manufacturing defect.
In such cases, A-FOX will bear all return shipping charges.
Chargeable Returns
For returns requested due to:
* Change of mind
* Color preference
* Style preference
* Fabric preference
* Personal preference
* Incorrect product ordered by the customer
Applicable reverse shipping charges will be deducted from the refund amount.
5. How to Initiate a Return or Exchange
You can request a return or exchange by:
1. Logging into your A-FOX account and selecting the relevant order.
2. Contacting our Customer Support team via Email or WhatsApp.
Once your request is approved, our logistics partner will arrange a pickup wherever pickup services are available.
If pickup is unavailable in your location, our support team will guide you through the self-shipping process.
6. Quality Inspection
Every returned product undergoes a quality inspection upon arrival at our warehouse.
Returns, exchanges, and refunds will only be approved if the product:
1. Is unused.
2. Is unworn.
3. Is unwashed.
4. Has no stains, perfume, deodorant, or signs of use.
5. Has all original tags attached.
6. Is returned in its original packaging.
Products that fail the quality inspection may not be eligible for a refund or exchange and may be shipped back to the customer.
7. Refund Policy
Refunds will be processed only after the returned product is received and successfully passes our quality inspection.
Once approved: * Refunds will be initiated within 5–7 business days. * Refunds will be credited to the original payment method used during purchase.
8. Refund Timeline
Payment Method Estimated Processing Time
UPI 3–5 Business Days
Debit Card 5–7 Business Days
Credit Card 5–7 Business Days
Net Banking 5–7 Business Days
Digital Wallets 3–5 Business Days
9. Products Not Eligible for Return or Exchange
The following products are not eligible for return or exchange unless they are received damaged, defective, or incorrect:
* Products that have been worn or washed.
* Products with missing or removed tags.
* Products that have been altered after delivery.
* Products damaged due to misuse, negligence, or improper care.
* Products returned without original packaging.
* Products returned after the 7-day return window.
10. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
To help us resolve the issue quickly, kindly provide:
* Your Order Number
* Clear images of the product
* Images of the outer packaging
* A brief description of the issue
After verification, A-FOX will arrange a replacement or full refund at no additional cost.
11. Order Cancellation
Orders may be cancelled only before they are dispatched from our warehouse.
Once an order has been dispatched, it cannot be cancelled and will be governed by this Return, Exchange & Refund Policy.
12. Refusal of Return, Exchange or Refund
A-FOX reserves the right to refuse any return, exchange, or refund request if:
* The returned product fails our quality inspection.
* Fraudulent activity or misuse is suspected.
* The request does not comply with this policy.
* Repeated abuse of the return and exchange policy is identified.
Any such decision shall be made fairly and in accordance with applicable consumer protection laws.
13. Contact Us
For any questions or assistance regarding returns, exchanges, or refunds, please contact us.
Email: support@afoxclothing.com
WhatsApp: +91 7041989021
Customer Support Hours
Monday – Saturday
10:00 AM – 7:00 PM (IST)